What does PrimeWell sell? Fitness equipment and recovery essentials for home and gym use — resistance bands, kettlebells, cable and landmine attachments, yoga mats, stretch straps, training gloves, gym bags, and recovery accessories.
How long does shipping take? Orders are processed within [1–2 business days] and typically arrive within [5–7 business days] in the US. See our full Shipping Policy for details.
What's your return policy? We accept returns within [30 days] of delivery on unused items in original packaging. Contact us at support@urprimewell.com to start a return.
How do I track my order? You'll receive a tracking link by email once your order ships. If it hasn't arrived within [2 business days] of your shipping confirmation, check your spam folder or contact us.
Are your products covered by a warranty? Most items include a manufacturer's warranty against defects. Reach out to us with your order number if something arrives damaged or stops working as expected — we'll make it right.
Which payment methods do you accept? All major credit cards, plus [Shop Pay / PayPal / Apple Pay — confirm which you've enabled].
How do I know which kettlebell weight or resistance band level to start with? If you're new to strength training, start lighter than you think you need — form matters more than weight early on. Our product pages include recommended use cases for each item; message us if you want a personal recommendation.
Can I change or cancel my order after placing it? Contact us within [1 hour] of placing your order and we'll do our best to adjust it before it ships. Once an order has shipped, it can't be changed or cancelled.