Shipping Policy
Processing time Orders are processed within [1–2 business days], Monday through Friday, excluding holidays.
Shipping methods and rates
- Standard shipping: Arrives in [5–7 business days]
- Expedited shipping: Arrives in [2–3 business days]
Rates and timelines are estimates and may vary by location.
Order tracking You'll receive a shipping confirmation email with a tracking number as soon as your order leaves our warehouse.
International shipping: "International orders typically arrive within 10–30 business days, depending on destination and customs processing. Delivery times are estimates and not guaranteed."
Delays Occasionally, weather, carrier disruptions, or high order volume can delay delivery beyond the estimated window. We'll do our best to keep you updated if that happens with your order.
Lost or damaged packages If your order arrives damaged or never arrives, contact us at support@urprimewell.com within [7 days] of the expected delivery date so we can file a claim and get you a replacement.